FAQs

Frequently Asked Questions

General Information

Admission

General Admission is $14.95 plus tax for anyone 1 – 100 years old. Babies and members are admitted for free. We offer a group rate for groups of 20 or more paid guests with advance ticket purchase. In order to guarantee admission and avoid long wait times the museum highly recommends purchasing advance tickets online. Members are also encouraged to reserve tickets online to ensure entrance during high peak days.

ATM

For your convenience, an ATM is available in the lobby of the Museum.

Animals

With the exception of service animals, animals are not permitted in the Museum

Attire

Allow your children to wear something comfortable. They will be very active in the Museum. Shoes must be worn at all times with the exception of the baby area.

Cleaning Procedures

The Museum contracts a cleaning company to handle the day to day cleaning of the facility. We have a porter on site daily to handle spills and restrooms, and our evening crew cleans the Museum utilizing hospital grade cleaning agents. Our Museum staff disinfects all the toys, pretend food, balls, sand tools, etc. nightly and as needed throughout the day.

Coats

There is a designated area with coat racks during cold weather. Please be advised that valuables should not be left in this area.

Discounts

Military families receive a $3.00 discount with a valid Military ID. Check our Ways to Save page fore more ongoing promotions and deals throughout the year.

Donations

Children’s Museum of Atlanta is a 501 (c)(3) non-profit organization and rely on corporate, foundation, and individual donors in order to meet expenses. All donations are tax-deductible to the fullest extent of the law. If you would like to make a donation to the museum please click here, use the donation box in our Welcome Center or contact our director of development at 404.527.5909. Also, you can add a donation to your store, ticket or membership purchase.

Donation Requests

The Museum has reached it’s Donation Request Quota for the year. We are not able to fulfill any more donation requests at this time. We apologize for any inconvenience.

Duration of Visit

Each child is different and visits can last anywhere from 1 to 3 hours.

Employment

Resumes and applications can be emailed to the Museum and are kept for up to 6 months on file. Calls not accepted. If you would like to fill out an application, click here to visit our job listings page.

Exhibits

The Museum has six permanent Learning Zones, (Fundamentally Food, Leaping into Learning, Let Your Creativity Flow, Tools for Solutions, Gateway to the World and Step Up to Science) an Art Room, Science Bar, Build it Lab and a traveling exhibit space. The traveling exhibit changes 2-3 times a year, and there is usually a two week transition period in between exhibits. During exhibit transition you can still enjoy the rest of the Museum.

First Aid

Staff can assist with minor injuries. Please notify a staff member immediately if an accident occurs.

Food & Drink

The Museum offers snack and drink vending machines. Lunch tables are available on a first come basis for your bagged lunch. Food trays or party related items are not permitted. The Museum reserves the right to inspect coolers and bags. There are many restaurants within walking distance, staff members in the Welcome Center are happy to recommend family-friendly options.

Forms of Payment

We accept cash, Travelers Checks, Visa, MasterCard, American Express, Discover Card and Museum gift certificates.

Gift Certificates

Gift Certificates can be purchased in our gift shop or over the phone at 404.527.3693.

Holidays & Closures

The Museum is closed on Thanksgiving Day and Christmas Day. We also close at 1 PM on Christmas Eve. In 2017, the Museum will be closed on March 25 for our annual fundraiser, Amuse’um. Check website before visiting for any closure information.

Hours of Operation

Museum is open Monday, Tuesday, Thursday and Friday from 10:00 AM– 4:00 PM; Wednesday the Museum is closed; Saturday and Sundays 10:00 AM – 5:00 PM. The Museum is open on Wednesday mid-June – mid-August – click here for specific dates.

Inappropriate Language

Swearing, inappropriate and offensive language are not permitted in the Museum… little ears are always listening. Printed shirts with inappropriate material are also not permitted inside the Museum.

Inclement Weather

In the event of inclement weather in the area, the Museum will announce a closure via Facebook, Instagram, Twitter and our website.

Internships

Various departments in the museum have a need for interns. If you are interested in pursuing an internship, please click here.

Lockers

The Museum does not offer any lockers or storage for personal items. All personal items should be kept with you at all times.

Lost and Found

Lost and Found is located at the front desk; the museum keeps all found items for 30 days. You can call us at 404-527-3693 with any questions.

Membership Reciprocity

Members with an Associate of Children’s Museum Reciprocal Membership may receive 50% off general admission for up to six (6) people. Card holder must be present. For more information, click here.

Children’s Museum of Atlanta IS NOT a member of the ASTC (Association of Science & Technology Centers). For a full list of museums that are members of ASTC click here.

Museum Store

Our Museum store carries a large selection of unique, fun and educational toys. You do not need to purchase admission to shop in our store.

Nursing Nook

Moms may nurse throughout the Museum. If you would like additional privacy, our nursing nook is located in the Leaping into Learning Resource room. A bottle warmer is also available in the nursing area, microwaves are not available.

Parking

Recommended parking is available at the American Cancer Society Parking Deck, located on Baker Street across from the Museum entrance. Click here for a listing of additional parking garages/lots and pricing.

Phone Numbers

  • Main Line……………..404-659-5437
  • Donations…………….404-527-5909
  • Facility Rental…….404-527-3690
  • Lost and Found….404-527-3693
  • Membership………..404-527-5910
  • Parties……………………404-527-3693
  • Reservations……….404-527-3693

Photography

If you are here with your family, you are welcome to take pictures and video of your family members only.

Recommended Ages

Our exhibits are developed with children 8 years and younger in mind.

Re-entry

Your tickets are valid all day. A hand stamp is required for re-entry. Hand stamps are available at the security desk and at the front counter. As long as we are not at capacity, you are welcome to leave and come back on the same day. However, if you do leave and we do reach capacity, you will be asked to wait in existing line for re-entry.

Restrooms

Restrooms are for ticket holders only. We have three private family restrooms, two located in the back of the museum on the main level and one located on the Mezzanine level. The men’s and women’s restrooms are located near security Restrooms are equipped with changing tables.

Security Policy

Your family’s safety and security are our highest priorities. Adults must be accompanied by a child on the exhibit floor, and children must be accompanied by an adult on the exhibit floor. Security cameras, electronic access controls, and security personnel are in place at all times. Visitor Services staff are always here to assist you. No security can take the place of adult supervision. Remember to have fun with and supervise your children.

Sensory Friendly Saturdays

The Museum will host Sensory Friendly Saturdays on the first Saturday of every month beginning in March. The Museum will open at 9 AM for families with children on the autism spectrum. Click HERE for more information.

Social Media

The Museum may be found on Facebook (Children’s Museum of Atlanta), Twitter (@ChildMuseumATL), Instagram (@childrensmuseumatlanta) and Pinterest (@cmatlanta).

Staff

Our Museum staff is available to assist you with Lost and Found, directions, first aid and lost persons. Let a staff member know if you have any concerns during your visit.

Strollers

Stroller parking space is limited in the Museum. Please consider leaving your stroller at home or using smaller umbrella-style strollers. We have a designated area in the Museum for strollers. Valuables should not be left in unattended strollers.

Target Free Second Tuesday

Thanks to a generous sponsorship from Target we are able to offer free admission on the second Tuesday of each month from 1:00-6:00pm based on capacity. Click here for additional information.

Unaccompanied Adults

Adults are not permitted to enter the museum floor without children, but can shop in our store. Anyone interested in viewing our museum, may request a brief tour of our facility. The Museum defines an adult as any person 18+. Tours are subject to availability.

Unaccompanied Children

The Museum will not permit children to enter or remain in the Museum without an adult. The Museum defines an adult as any person 18+.

Volunteer Opportunities

Click here for information on volunteer opportunities and processes.

Weapons

The Children’s Museum of Atlanta does not allow concealed firearms/weapons inside the building unless you are a uniformed police officer.

Wheelchairs

Adult and child-size wheelchairs are available upon request; on a first come basis.

MEMBERSHIPS

Discounts

Museum members receive discounts on Parties, Summer Camp, Classes, annual Trick or Treat, and in our Museum Store.

General Admission

Your membership is good for general admission for one entire year. During peak times (holidays and weekends) we recommend reserving your tickets by calling (404) 527-3693 or online. Membership does not guarantee entry in to the Museum when we are at capacity during peak times. Please reserve tickets in advanced to ensure entry in to the Museum when we are busy. Field trips, parties, events, Target Free Second Tuesday and some programs do not qualify as general admission.

Membership Expiration

Memberships are good for one year and expire on the last day of the month purchased.

Membership Guidelines

Memberships are non-transferable and require adults on the membership to be named. Picture ID and Membership cards are required at admission desk.

Museum Test Drive

Take us for a test drive first. Purchase admission tickets, and if you choose to join by the end of your visit, we’ll apply your pre-tax ticket price to the purchase of membership. Some restrictions apply.

No Group Monday

The first Monday of every month is when the Museum does not allow field trip or group bookings. This is a generally the quietest morning of the month. Great day to visit, especially if you have very little littles and are concerned about large crowds and older children. TiNY CLUBS are offered every Monday morning (except during the summer) and are great for visitors who visit on a Monday when there are field trips.

Reciprocal Privileges

The Family Plus membership allows you 50% off admission for up to 6 people into nearly 200 children’s museums around the country. Your membership card has a sticker on it confirming reciprocity. We recommend calling ahead to the visiting museum to confirm that museum’s policy. For a full list of participating museums, click here.

Renewals

Renewing members, renewing before their expiration date are eligible to receive $20.00 off renewal. Visit our Welcome Center or call our Membership Department at 404.527.5910 to renew.

Tax Deductibility

All memberships are partially tax-deductible to the extent the law allows. A receipt for tax purposes is included in welcome packet. Please consult your tax adviser for more details.

Welcome Packets

Your membership packet will be issued immediately if your membership is purchased in person. Memberships purchased online or over the phone will be mailed within 3-4 weeks of purchase. In your packet you will receive a membership card for each listed adult on the membership, guest pass(es) and tax-deductible receipt. Packets may be held if all information has not been provided.

PARTIES

Arrival

We ask that you arrive 10-15 minutes prior to the start of your party, this will allow you time to unload your vehicle and get checked in prior to your guests’ arrival.

We recommend that you park, with your hazard lights on, in either of the loading zones near the front entrance of the museum, located on Centennial Olympic Park Drive or Baker Street. We will provide a cart to assist with this process. Once you have gotten all supplies out of your vehicle, you will then have to move the vehicle to one of the nearby parking lots/decks.

Cancellations

Cancellations and date change are only permitted within 48 hours of booking without losing deposit. Cancellations and changes after the 48 hours is not permitted without another deposit.

Capacity

Due to space constraints and fire marshal rules, each party package has a number of total guests permitted. This includes the party child and two accompanying adults. If you will have any infants attending the party they will be counted towards the capacity as well.

Classic Party Package: Max 23
Deluxe Party Package: Max 43
Ultimate Party Package: Max 43

Carts

The Museum will supply you with one rolling cart. Party family is responsible for loading and unloading party items.

Check-In

The check-in desk is located across from the museum gift shop. Upon arrival, you will let the greeter know whose celebration you are checking in for. They will then provide you with any important information and a cart for your supplies.

Contract

A party contract will be emailed to you within 24 hours of booking. A signed contract is due back to the Museum within 48 hours of booking.The contract includes important information that you need to know in order to have a fun and successful party. Signing the contract signifies that you have read through and will abide by the Museum party rules and regulations. If you have questions about anything on the contact, please call 404-527-3690. Contracts can be turned in by fax (404-223-3675), email, mail, or delivered to the front desk.

Communications

The Reservations team and Party Lead are available via phone and email. If staff is unavailable, please be sure to leave a message and they will return your call within 24 hours. Reservations: 404-527-3693 or Reservations@childrensmuseumatlanta.org

If we have not received the final payment the Party Lead will reach out via phone for final payment two weeks prior to party date.

Contracts are sent via email and FAQ’s and Guest List can be found on our website and are sent via email with the Contract. Check your junk folder if you are not receiving our emails.

Decorations

All of our party rooms are pre-decorated for your celebration.The Museum does not allow any outside decorations. You are welcome to bring in your own tablecloths if you like, however the Museum does provide colorful paper table coverings at no additional cost. Standalone decorations such as centerpieces, piñatas, banners, etc. are not allowed.

Deposit

A non-refundable, non-transferable $100.00 deposit is due at time of reservation.

Discounts

Memberships are not valid towards parties, but do give a discount off the Party Package price.

Expectations

The Museum Party is designed to be a stress free event. Our parties are for the children and families to enjoy the museum exhibits. We ask that you keep your food and add-ons simple to ensure success of your party.

Final Payment

Remaining balance must be received two (2) weeks prior to party date. Failure to do so, will subject your reservation for cancellation.

Food

We do not provide food, however we will provide you with local vendors to schedule delivery. There are no food storage facilities available. We will not be able to refrigerate any items for you. For families with the Classic Party Package, cake (non-ice cream), sack lunches, pizza, individual snacks, juice boxes and bottled waters are permitted. The Deluxe and Ultimate Party Package families are welcome to bring in food of their choice, although you MUST stay within the museum guidelines. Please note that warmers, chaffing dishes, Crock-Pots, hot plates, microwaves, etc. are not permitted. For the safety of our guests, all food items MUST be able to be stored and served at room temperature. You are encouraged to bring in coolers with ice to keep your items cold.

Gift Certificates

Ultimate and Deluxe Party Package receives one (1) $10.00 gift certificate to use in our gift shop.

Goody Bags

Upon request there is an option for the Museum to provide goody bags. Orders are due two weeks prior to party along with final payment. Each goody bag is $6.00 plus tax. Each paid child in attendance of an Ultimate or Deluxe party will receive one guest pass for a free future visit. Passes are distributed individually by the greeter during check in.

Greeter

A greeter will be located at the check-in desk to welcome you and your invited guests to the museum.

Guests

All party guests must be listed on guest list supplied to the Museum at least 72 hours prior to party date. Museum memberships are not valid towards party admission. Classic Party Package includes a maximum of 20 guests. Party child and 2 accompanying adults are complimentary. Ultimate Party Package includes admission for 15 children and all accompanying adults. Party child and 2 accompanying adults are complimentary. Additional children can be added for $15.95 plus tax. Deluxe Party Package includes admission for 20 guests. Party child and 2 accompanying adults are complimentary. Additional guests can be added for $11.95 plus tax.

Guest List

The Museum asks that your guest list be faxed (404-223-3675) or emailed to the reservations email (reservations@childrensmuseumatlanta.org) at least 72 hours prior to your party date. In addition to keeping the arrivals organized, this will also allow the party greeter to have a better understanding of who will be attending. Anyone who is not on your list will not be permitted to enter the museum or attend your party, no exceptions. A guest list form will be emailed to you the beginning of the week of your party. Please be aware that any additional guest must also be paid for 72 hours prior to your party date.

Head Count

Please include every adult, child and infant (under 1) that will be attending your party. This count includes the host adults and party child. Infants will be included in the capacity, but will not be counted towards your paid guests. Members of the Museum are also included in this count. Memberships are not valid for admission into parties.

Late Arrivals

Tables and private rooms are only yours for the time you have reserved. Because of other bookings, you will not be able to make up/alter your time at the Museum.

Museum Policies

Museum Rules and Policies can be found here.

Parking

We do not have our own lot at the museum. Since we are located in the downtown area, parking prices cannot be guaranteed. The cost typically ranges from $5.00 to $10.00, but may be higher due to local events. More parking information can be found here.

Party Host

A party host will be available during the scheduled time in the party area. The host will ensure your room/table is set up by your scheduled time. In addition to keeping track of time, the host will also assist with serving your food and refreshments.

Prohibited items

Balloons, confetti, glass containers, alcoholic beverages, any type of heating/warming stations (e.g. hot plates, crock pots, microwaves, etc.), radios, music, decorations, live animals unless they are service pets, and outside entertainment (e.g. clowns, magicians, cartoon characters, face painters, party planners, photographers).

Celebrations are only permitted in the designated party areas. Food, gifts, and all other party items will not be permitted onto the Museum floor.

Recommended Ages

Our party celebrations are geared for children ages 2-8. The party packages are not designed for 1 year old party celebrations. Please note that the Museum is suitable for children ages 8 and younger.

Reservations

Due to popularity, it is advised that you book as soon as possible. Reservations should be made at least 6-8 weeks prior to your requested date.

Site Visit

We would be happy to show you our facility prior to your reservation. However, we do ask that you contact Reservations before arriving, to ensure that someone will be able to provide access to the museum floor and private rooms. We do NOT provide these services on the weekends. The Reservations Department can be reached at (404) 527-3693.

Utensils

Parties do not provide utensils and will have to be supplied by the party family (this includes plates, napkins, forks, etc.)

TARGET FREE SECOND TUESDAY

Adult to Child Ratio

The Museum requires that you have at least one adult for every five children.

Description

Target Free Second Tuesday is a special opportunity for the community to bring their children to Children’s Museum of Atlanta and experience the Museum for free. Free admission is made possible through the generous support of Target. Every second Tuesday of the month, visitors who may not have the opportunity to experience the Museum or want to try the Museum free of charge are able to do so through our partnership with Target.

Food

Ticket holders will have access to vending machines inside the Museum, or if you prefer, you may bring your own bag lunch. Tables are available on a first come basis.

Hours

Target Free Second Tuesday is held on the second Tuesday of each month between 1:00 pm and 6:00 pm.

Museum Capacity

Capacity is the total number of people legally allowed in the building. This number varies with each traveling exhibit.

Museum Members

During Target Free Second Tuesday, all visitors must wait in line to gain access to the Museum. Members may enter the Museum up until 12:55 PM with their valid membership card and photo ID. Any additional guests not listed on membership entering the Museum prior to 1:00 PM will need to pay admission, or they can choose to wait in line. Members arriving after 12:55 pm will need to wait in line to gain entrance.

Re-entry

Re-entry is not available on Target Free Second Tuesday. Once you exit the Museum you will need to wait in line to receive new tickets.

Recommended Ages

Our exhibits are developed with children 8 years and younger in mind.

Restrooms

Restrooms are available for ticket holders only. Guests waiting in line are not permitted into the Museum until they have been issued a ticket. There are restrooms located a short distance from the Museum across the street in the American Cancer Society (bridge level) and in between The Georgia Aquarium and The World of Coke.

Security Policy

Your family’s safety and security are our highest priorities. Adults must be accompanied by a child on the exhibit floor, and children must be accompanied by an adult on the exhibit floor. Security cameras, electronic access controls, and security personnel are in place at all times. Visitor Services staff are always here to assist you. No security can take the place of adult supervision. Remember to have fun with and supervise your children.

Tickets

Tickets are distributed starting at 1:00 PM and handed out to those visitors waiting in line until the Museum reaches capacity. Line forms on the Baker Street sidewalk. If capacity has been reached, visitors still waiting in line will be admitted once capacity opens up in the Museum and families exit the building.

Waiting in Line

Line forms outside the museum regardless of weather conditions.

If you decide to arrive early, your entire party must also wait in line. We ask that you not hold spots for others. Tickets are only distributed to complete parties. If your entire group is not present, tickets will not be issued.

During hot weather, we recommend you bring an umbrella and plenty of liquids. During winter months, be sure to dress in layers. We also recommend bringing games, coloring books or other activities to help pass the time while waiting in line. Bring snacks or a bag lunch to eat while waiting in line.

Anyone with health issues should take into consideration the weather and possible wait times before coming on Target Free Second Tuesday. Guests are not permitted inside the building until they have been issued their tickets.

Wait Time

Wait time varies by time of year, and whether or not Target Free Second Tuesday falls on a school holiday. The line outside the Museum typically starts forming around 11:00 AM. During summer months, the line may begin forming as early as 9:00 AM. Wait times can be up to 2-4 hours during busier months. This is an only an estimate and wait times may be shorter or longer.

FIELD TRIPS

Booking

Dates go quickly, so reserve early. A 50% non-refundable credit card or check deposit is required within two weeks of booking. Have at least two possible dates selected for your visit, the number of children and chaperones (one chaperone for every 5 children), and a credit card for the 50% non-refundable deposit. Call Reservations at 404.527.3693, email groupsales@childrensmuseumatlanta.org, or fax in your reservation request to 404.223.3675.

Cancellations

Call Reservations as soon as possible to cancel or change a reservation. Reservations are held with a 50% deposit. That deposit is refundable if the field trip is cancelled at least four weeks in advance. Groups may also apply the deposit to a different date within the same school year if the original date is cancelled at least four weeks in advance. Rescheduling a field trip is based on availability. Cancellations made less than four weeks prior to visit will result in forfeiture of 50% deposit.

Capacity

For general programs, the Museum has a maximum field trip capacity of 200 total students and adults on a space-available basis. This number includes a maximum of 165 students and one required chaperone per every five students (35 chaperones total). One free chaperone ticket is provided for every five children.

Chaperones

For field trips, the Museum has a maximum field trip capacity of 200 total students and adults on a space available basis. This number includes a maximum of 165 students and one required chaperone per every five students (35 chaperones total). Required chaperones are free at the 1:5 student to chaperone ratio.

Additional Chaperones

Additional chaperones are charged $11.95 per person if they pay the school and are included with the regular school payment.

Walk-In Chaperones

Walk-In chaperones who show up on the date of the field trip, and are not included with the regular school payment will be charged the full admission price of $14.95 per person and will have to wait to check in after all field trips are checked in.

Lunch

Lunch space is limited. To accommodate all field trips, we arrange a lunch schedule and notify you upon arrival. Centennial Olympic Park is also a great location for lunch outside.

Payment

School checks made out to Children’s Museum of Atlanta, cash, or credit cards (Visa, MasterCard, and American Express). School check or school credit card must be used for tax exempt status.

Parking

Buses park at the Georgia World Congress Center bus lot. The Parking Voucher for the lot is an additional charge and may be purchased from the Museum. Please call for prices.

Scheduling

Field trips are scheduled for Tuesday, Thursday and Friday only. We request that you arrive at 9:45 AM to allow time for processing your group’s paperwork. We begin programming promptly at 10:00 AM.

Target Ages

Our target ages for field trips are three years to third grade.

Tax Exempt

Provide Reservations with your form prior to your visit. Forms cannot be accepted at time of arrival. Refunds cannot be issued for tax that has been paid. Please ensure all forms have been received and your order is accurate prior to arrival.