MUSEUM FAQs

The Museum has updated cleaning procedures and various aspects of the Museum visit in response to recommendations from CDC, WHO, and Children's Healthcare of Atlanta. 

  • Masks are strongly recommended while inside the Museum. Our team members wear masks unless performing on stage.
  • Additional hand sanitizer stations added throughout the Museum. 
  • Multiple cleaning stations equipped with disinfecting spray & paper towels for guest use.
  • Team members as well as day porter will clean during each session and between each session, as well as switching out consumables such as toys, balls, play foods, etc.
  • The cleaning crew uses hospital-grade cleaners are used to disinfect all areas of the Museum. Team members use EPA approved disinfectant to clean toys, balls, play food, etc.  
  • All Museum staff receive a health screening at the start of each shift. 
  • Snacks are permitted at our Snack Stop located in the Museum's lobby. Eating is not permitted beyond the Snack Stop. 
  • Members and guests must purchase/reserve tickets online. Tickets will not be available onsite.  
  • Admission tickets have been split into timed sessions for each day in order to lower the number of guests that are in the Museum at one time as well as allowing for time between each session for our team members to clean the Museum. 
  • Learn more about our response.

Guests ages 1 – 100 years old will pay for admission. The Museum’s pricing calendar lists the price for each day the Museum is open, two months at a time. Families are encouraged to explore the calendar to find a day that fits both their schedule and their budget. Please note that prices may change. Babies 11 months and younger and members receive free general admission.

Members & paying guests must reserve tickets online. Tickets are NOT available in person. To reserve your session & purchase tickets, click here.

The Museum does not allow adults to enter the Museum alone without a child and requires that you have at least 1 adult (18 years or older) for every 5 children.

Check website or call 404.527.3693 for more information.

For your convenience, an ATM is available in the lobby of the Museum.

With the exception of service animals, animals are not permitted in the Museum. The Museum defines service animals as dogs that are individually trained to do work or perform tasks for people with disabilities. The Museum does not permit pets, emotional support, comfort and/or therapy animals.   

We recommend wearing comfortable “play clothes” and rubber-soled sneakers or shoes. Open-toe sandals, flip flops, and high heels are strongly discouraged. Children will be very active and they may have an opportunity to play with paint and other messy materials. You are encouraged to bring a change of clothes because children might get wet in our Leaping into Learning fishing area. Shoes must be worn at all times with the exception of the baby area.

In accordance with recommendations from the CDC, new guidelines from the City of Atlanta, and the lifting of school mask mandates in the Metro Atlanta area, Children's Museum of Atlanta has updated our mask policy, effective March 29, 2022. Children's Museum of Atlanta strongly recommends all guests wear masks while in the Museum to support the highest level of safety.

We reserve the right to reinstate masking requirements at any time if the risk of exposure to COVID-19 poses a high risk to our employees, our visitors, and our continued business operation. While the majority of our team members are vaccinated, we will continue to wear masks unless performing on stage to protect our guests who are not yet eligible for the vaccine.

Changing tables are available in all restrooms, including the family restroom located in the resource library in Leaping into Learning.

The Museum contracts a cleaning company to handle the day to day cleaning of the facility. We have a porter on-site daily to handle spills and restrooms, and our evening crew cleans the Museum utilizing hospital grade cleaning agents. Our Museum Team members disinfect all the toys, pretend food, balls, sand tools, etc. utilizing EPA approved disinfectant in-between each session and as needed throughout the day. 

There are hooks located around the Museum to hang coats during cold weather. Please be advised that valuables should not be left unattended.

The Museum will not honor 3rd party, unauthorized discounts. 

Children’s Museum of Atlanta is a 501 (c)(3) non-profit organization and rely on corporate, foundation, and individual donors in order to meet expenses. All donations are tax-deductible to the fullest extent of the law.

If you would like to make a donation to the museum please click here, use the donation box in our Welcome Center or contact our Dir. of Strategic Advancement & Marketing at 404.653.9278. You can also add a donation to your store, ticket or membership purchase.

We are not able to fulfill any more donation requests at this time. Please check back for updates.

Your visit will be limited to the three-hour session for which you purchase/reserve tickets. All guests must leave at the end of the session. The Museum needs to be empty during our cleaning periods to allow staff to properly deep clean our space.

Resumes and applications can be emailed to the Museum and are kept for up to 6 months on file. Calls not accepted. If you would like to fill out an application, click here to visit our job listings page.

In accordance with recommendations from the CDC, new guidelines from the City of Atlanta, and the lifting of school mask mandates in the Metro Atlanta area, Children's Museum of Atlanta has updated our mask policy, effective March 29, 2022. Children's Museum of Atlanta strongly recommends all guests wear masks while in the Museum to support the highest level of safety.

We reserve the right to reinstate masking requirements at any time if the risk of exposure to COVID-19 poses a high risk to our employees, our visitors, and our continued business operation. While the majority of our team members are vaccinated, we will continue to wear masks unless performing on stage to protect our guests who are not yet eligible for the vaccine.

The Museum does not currently offer field trips, but if you have a small group, you may qualify for a group rate with advance reservations. Call Reservations at 404-527-3693 to book your tickets at least 7 days prior to your visit to receive the group rate.

Staff can assist with minor injuries. Please notify a staff member immediately if an accident occurs. Gloves/masks will be worn by staff when administering basic first aid.

 Food & snacks are not permitted past security. If you need a quick snack break, there is a Snack Stop located in the Museum Lobby.

We accept cash, Visa, MasterCard, American Express, Discover Card and Museum issued gift certificates

Gift Certificates can be purchased in our gift shop or over the phone at 404.527.3693.

Regular handwashing with soap and water is highly recommended, but the Museum offers 13 hand sanitizing stations throughout the Museum.    

The Museum is closed on Thanksgiving Day, Christmas Eve, and Christmas Day. The Museum is closed to general admission on New Year’s Eve, advance ticket purchase is required for our New Year’s Eve Bubble Bash. Check website before visiting for any closure information.

The Museum hours of operations are based on our new Play Sessions. Timed-entry admission IS REQUIRED during our sessions. In between each session, the Museum will be thoroughly cleaned.

Check our Prices & Hours page for the most up-to-date hours.

Swearing, inappropriate and offensive language are not permitted in the Museum… young ears are always listening. Printed shirts with inappropriate material are also not permitted inside the Museum.

In the event of inclement weather in the area, the Museum will announce a closure via Facebook, Instagram, Twitter and our website.

Internships are currently suspended.

The Museum lockers have been taken off the floor and are not available at this time.

Lost and Found is located near Securityall found items will remain available until the end of the day that they were lost. You can call us at 404-527-3693 with any questions.

To learn more about our memberships, visit our membership page and see the FAQ's specific to that topic.

Guests with an Association of Children’s Museum (ACM) Reciprocal Membership may receive 50% off general admission for up to six (6) people. Tickets MUST be reserved online. Valid reciprocal membership card and picture ID will be required upon arrival. Valid membership card will display a red R indicating your membership has reciprocal privileges at our Museum. Cardholder must be present. For more information, click here.

Children’s Museum of Atlanta IS NOT a member of the ASTC (Association of Science & Technology Centers).

Our Museum store carries a large selection of unique, fun and educational toys. You do not need to purchase admission to shop in our store.

The Museum Store is open during play sessions only.

You are welcome to nurse your child anywhere in the Museum. If you would like additional privacy or a quieter location, our nursing nook is located in the Leaping into Learning Resource Room- please ask a team member for access.

Recommended parking is available at the American Cancer Society Parking Deck, located on Baker Street across from the Museum entrance. Other public parking lots are located throughout downtown Atlanta and are a short walk from the Museum. Special events may increase parking prices in public lots. See our Parking & Directions page for a list of parking garages. 

Parties at the Museum are available beginning October 1, 2022 on Saturdays and Sundays. 

To schedule your Museum Party, call Reservations at 404-527-3693. Or begin the reservation process by filling out the request form and a representative will contact you to finalize your reservation. 

  • Main Line……………..404-659-5437
  • Membership………..404-527-5910
  • Reservations, Parties & Lost and Found……….404-527-3693

If you are here with your family, you are welcome to take pictures and video of your family members only. At times, the Museum has media and photographers on the exhibit floor. By entering our facility you have consented to having the Museum use your and/or your child’s image for marketing purposes. If you wish to not be photographed you must notify security immediately upon entering.

Our exhibits are developed with children 8 years and younger in mind.

Re-entry is not allowed into the Museum. Your admission tickets are valid only for your selected session.

Admission Tickets 
Admission tickets are non-refundable, but any unused tickets can be rescheduled for a new visit. New visit date must be within 90 days of original purchase. Reschedule at least 3-4 days prior to new visit date to ensure availability. 

Memberships  
Memberships are non-refundable & non-transferable.  

Store Merchandise 
Returns on store merchandise are accepted with original receipt within 30 days of purchase. Returns without receipts are not accepted. 

Snacks & Drinks  
Snacks & drinks are non-refundable. 

 

Admission tickets are non-refundable, but any unused tickets can be rescheduled for a new visit. New visit date must be within 90 days of original purchase. Reschedule at least 3-4 days prior to new visit date to ensure availability. 

Restrooms are for ticket holders only.  The Museum has a men’s restroom, a women’s restroom and 3 private family restrooms. All but one private restroom have standard changing tables.  

At CMA, parents/caregivers are responsible for supervising their children at all times. You are your child’s best advocate for staying safe. The Museum requires 1 adult (18 years & older) for every 5 children 

To assist parents/caregivers in keeping children safe while exploring the Museum, we have several security measures in place. 

  1. Security cameras record everyone entering and leaving through the front doors, as well as moving about the Museum in public spaces.
  2. Team Members on the exhibit floor are in radio communication with each other. When children and parents/caregivers become separated, there are standard procedures that are immediately put into effect to reunite guests quickly and efficiently. These procedures have been proven effective on a daily basis. Our Security desk is the best place to start if a child or adult/caregiver has been separated from their party. 
  3. Adults are not allowed to enter the Museum without a child. Any adult that needs to be united with their party will either be escorted by a team member or will be asked to wait at security until someone in their party meets them at security.    

Some of our guests have asked, “why not use a security system of matching wristbands, stamps, or badges?” We have investigated such a system and are convinced that those systems create a false sense of security. We want our guests to feel safe however we also want our guests to be vigilant and help us keep the Museum a safe place for everyone. Remember to have fun with and supervise your children. 

The Museum hosts Sensory Friendly Sessions on certain Sundays throughout the year. During Session A families with children with sensory processing disorders can play in the Museum in a sensory modified environment. Advance registration is required. Tickets are not available at the door. Click here for more information.

The Museum may be found on Facebook (Children’s Museum of Atlanta), Twitter (@ChildMuseumATL), Instagram (@childrensmuseumatlanta) and Pinterest (@cmatlanta). At times, the Museum has photographers on the exhibit floor. By entering our facility you have consented to having the Museum use your and/or your child’s image for social media purposes. If you wish to not be photographed you must notify security immediately upon entering.

Our Museum team members are available to assist you with any questions or concerns during your visit.

Team members are required to do a daily health assessment to ensure they are free of any COVID-19 symptoms and are sent home if they are exhibiting any signs of illness. Team members must wear a face mask.

For the convenience of all our guests, we recommend leaving strollers at home or in the car when possible. If that is not possible, the Museum offers limited stroller parking throughout the Museum. Valuables should not be left in unattended strollers.

Adults are not permitted to enter the Museum floor without children but can shop in our store. Anyone interested in viewing our museum may request a brief tour of our facility by notifying the Museum with at least 48-hour notice via email. Email requests to [email protected] and indicate purpose of tour, ideal date and time of tour. Tours are subject to availability. The Museum defines an adult as any person 18+. 

The Museum will not permit children to enter or remain in the Museum without an adult. The Museum defines an adult as any person 18+. 

Volunteer opportunities are currently suspended.

The Museum’s water fountains are temporarily closed. We encourage guests to bring bottled water.

A Membership offers the best value and pays for itself after two visits. Click here to learn about Memberships or call our membership department at 404-527-5910.

Children’s Museum of Atlanta does not allow concealed firearms/weapons inside the building unless you are a uniformed police officer.

Adult and child-size wheelchairs are available upon request; on a first come basis.