New Safety, Health, and Museum Policies
Everyone Has a Part to Play!
We are committed to the health and wellbeing of all families of our community, and we are taking every precaution to do our part. With the guidance and approval of Children's Healthcare of Atlanta, we have implemented many changes to the everyday team practices and operational standards to ensure a safe space for your family to come and play.
-Jane Turner, Executive Director
Before You Visit
- Purchase your tickets online before coming to the Museum
- Members, reserve your free tickets online
- Arrive within the timed play sessions you chose when purchasing your tickets
- Bring your masks! All guests 5 years and older are required to wear a mask to gain entry into the Museum
- Fill up a water bottle and bring it with you! Our water fountains will be turned off and unavailable.
New Guest Rules & Policies
- Adult:Child Ratio - 1:5 (Museum recommendation is 1:3)
- The museum is now 100% cash-less. All transactions will require a credit card
- No re-entry allowed
- We are unable to refund ticket(s) but can easily reschedule them for a future session or apply them towards the purchase of a membership
- Lockers have been temporarily taken off the floor and are not available at this time
Team Member Practices
- Team Members are required to wear face masks
- Team Members will clean touchables, toys, and high touchpoints in exhibits throughout the sessions
- Play sessions have been put into place to allow for thorough cleaning opportunities
- In between play sessions, the entire Museum will be thoroughly cleaned
- All Museum staff will undergo a daily health screening before coming to the Museum and are required to stay home if feeling sick
Safety & Health Policies
- Plexi-sneeze guards have been installed at Security and the Membership Desk
- 13 hand sanitizing stations are available in the Museum
- 5 cleaning stations for guests are available throughout the Museum
- Recommended capacity is posted in each area of the Museum
- Stroller parking space has been increased and spread throughout the Museum.
- The Museum Store has been moved to make more room for social distancing
We have taken enhanced health and safety measures—for you, our other guests, and our employees. Please follow the new safety and health policies while visiting Children's Museum of Atlanta. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious virus that can lead to severe illness and death. According to the Centers for Disease Control and Prevention (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Children's Museum of Atlanta, you voluntarily assume all risks related to exposure to COVID-19.
Your visit will be limited to the two-hour session for which you purchase/reserve tickets. All guests must leave at the end of the session. The Museum needs to be empty during our cleaning periods to allow staff to properly deep clean our space.
The Museum requires all guests ages five and up to wear face masks while in the Museum. We do understand that children under the age of nine might not be developmentally able to keep the mask on for the entire duration of their visit. We ask that parents ensure a 6-foot distance while taking a break from mask-wearing.
Food is restricted within the Museum at this time.
Regular handwashing with soap and water is highly recommended, but the Museum offers 13 hand sanitizing stations throughout the Museum.
Re-entry is not allowed into the Museum. Your admission tickets are valid only for your selected two-hour session.
You are welcome to nurse your child anywhere in the Museum. If you would like additional privacy or a quieter location, our nursing nook is located in the Leaping into Learning Resource Room- please ask a team member for access.
The Museum does not offer ticket refunds, but we understand children get sick and plans change. You may exchange your unused tickets for a different date by calling the Reservations line at 404-527-3693.
Our Museum team members are available to assist you with any questions or concerns during your visit.
Team members are required to do a daily health assessment to ensure they are free of any COVID-19 symptoms and are sent home if they are exhibiting any signs of illness. Team members must wear a face mask.
The Museum’s water fountains are temporarily closed. We encourage guests to bring bottled water.